Shipping and Returns Policy

Newport Marine Supply

Options, Rates, and Guidelines for Your Orders

Overview

At our store, we are committed to delivering your order safely and efficiently. To suit your needs, we offer two types of freight for most products: Standard Ground Shipping and 2 Day Shipping. Below, you will find full details on our shipping options, pricing, eligibility, exceptions, and important information to ensure you have the best possible experience.

Shipping Methods

Free Ground Shipping

  • Free Standard Ground Shipping for merchandise orders over $250 

  • Weight and Size Restriction: Available for items up to 150 lbs. and less than 8 feet.

Standard Ground Shipping

  • Cost: $12.00 per order

  • Delivery Window: 3 to 10 business days, depending on your location and carrier transit times.

  • Weight and Size Restriction: Available for items up to 150 lbs. and less than 8 feet.

2 Day Shipping

  • Cost: $37.00 per order for items up to 150 lbs. and less than 8 feet long.

  • 2 business days.

Oversized or Overweight Items: 

  • For items weighing more than 150 lbs. or greater than 8 feet in length, neither Standard Ground nor 2 Day Shipping is available by default, and require special freight arrangements.

  • If your order contains an oversized or overweight item, please contact us prior to checkout for a custom freight quote. You may call us at (949) 996-9559 or email us at CustomerService@NewportMarineSupply.com with the details of your order and shipping destination and we will provide a tailored shipping solution and pricing for your specific needs. We work with trusted carriers to ensure reliable delivery of your oversized or heavy purchases.

Eligibility and Free Shipping

  • If your order qualifies for free shipping but contains an item that exceeds the size or weight limit, the free shipping offer does not apply. Please contact us for a freight quote for these items.

  • 2 Day Shipping is not part of the free shipping promotion and is always charged $37.00 per order, even for orders above $250.

Order Processing

  • Orders placed Monday through Friday (excluding holidays) are typically processed within 1 business day.

Shipping Destinations

  • We currently ship to addresses within the continental United States.

  • Shipping to Alaska, Hawaii, APO/FPO or international destinations is not available through our standard checkout. If you require shipping to such destinations, please contact us directly for options and pricing.

Tracking Your Order

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.

  • You can track your shipment using the carrier’s online tool or through your account on our website.

  • If you have questions about your shipment status, please contact our customer service team at CustomerService@NewportMarineSupply.com.


Delivery Issues and Damages

  • If your package arrives damaged or is missing items, please notify us within 48 hours of receipt for prompt assistance.

  • For oversized or freight deliveries, please inspect your items carefully upon delivery and note any damage with the carrier before signing.

Order Modifications and Cancellations

  • If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not yet shipped.

  • Once an order has shipped, it cannot be modified or canceled. Return policies will then apply.

Frequently Asked Questions

  • What if my order includes both regular and oversized items?

    • In this case, the entire order will be subject to a custom freight quote. Please reach out to us before placing your order for accurate shipping costs and arrangements.

  • Can I combine shipping methods?

    • Each order must be shipped using a single method. If you require different shipping methods for different items, please place separate orders.

  • Will I always get free shipping if my order is over $250?

    • Free Standard Ground Shipping applies only if all items in your order are under 150 lbs. and less than 8 feet in length.

Refund & Return Policy

Key Information:

-You have 30 days to initiate your return

-Up to 10 days to process refunds

-No restocking fee

-Return shipping costs are the responsibility of the customer

At NewportMarineSupply.com, we understand that everything doesn’t always work out according to plan and you may need to return your item. We want to make the process as easy as possible to get you back on the water.

All products can be returned within 30 days of purchase/shipping, provided the items are new, uninstalled, and with the original packaging. NewportMarineSupply.com does not have a restocking fee.

How to Return Your Order?
You have the flexibility to return your purchase within 30 days of receiving it. The process is straightforward and involves the following steps:

Step 1: Contact us via email at customerservice@newportmarinesupply.com to inform us of your desire for a return. We will promptly send you our return form.

Step 2: Fill out the return form. Clearly specify the items you wish to return. Ensure that the returned items are in new, unused condition, with tags attached, and suitable for resale.

Step 3: Select a carrier of your choice and send your package back to us within 30 days of receiving it.

Step 4: Once we receive your return at our warehouse, we'll process it within 10 business days. Our returns department will keep you informed about the status of your return via email

Cost for Returns:

You are responsible for all return costs. This is why we suggest you use trackable shipping, as we will not be responsible for lost returns. 


Restocking Fee:

We do not charge a restocking fee. 

Exchanges:

Do you want to exchange your ordered product? Sure, no problem. Contact our customer support and they will give you instructions on how to make the exchange.  

Damaged Package?

If your package arrives damaged, please immediately take a photo as evidence of the package and its contents. Then send it to customerservice@newportmarinesupply.com along with your order number so that our customer support team can find a solution for you. 

Contact Us

If you have any questions about our shipping policy, need a custom freight quote, or require assistance with your order, please contact our customer service team:

We reserve the right to update this shipping policy at any time. Please review this page before placing your order for the most current information.

Thank you for shopping with us!